Last updated: 13-01-2026

At The Arbours, we take great care in delivering healthy, high-quality plants and gardening products. Due to the nature of live plants, our return and refund policy is outlined below.

Returns & Eligibility

We accept returns or replacements only for defective or damaged products.

A product is considered eligible if:

  • The plant arrives damaged, dried, or dead
  • The product received is incorrect or missing

We do not accept returns for:

  • Change of mind
  • Plants that have wilted due to improper care after delivery
  • Minor natural variations in size, shape, or color
  • Products reported after the return window

Return / Replacement Window

  • Issues must be reported within 24 hours of delivery
  • Customers must share clear photos or videos of the product at the time of delivery Requests raised after 24 hours will not be eligible.

Perishable Goods Policy (Important)

Live plants are perishable items and cannot be returned once delivered unless they arrive damaged or defective.

Refunds

  • Once the issue is verified, we will offer:
  • Replacement, or
  • Refund, at our discretion
  • Approved refunds will be processed to the original payment method
  • Refunds are typically completed within 5–7 business days Shipping charges (if any) are non-refundable.

Exchanges

  • We offer exchanges or replacements only for damaged or defective products
  • Replacement delivery timelines may vary based on product availability and location

Return Shipping

  • In most cases, damaged or defective plants do not need to be returned
  • If a return is required, instructions will be shared by our support team
  • Return shipping costs, if applicable, will be communicated clearly

Cancellations

  • Orders can be cancelled before dispatch only
  • Once dispatched, cancellation is not possible due to the perishable nature of plants

Contact Us

For return, replacement, or refund requests, contact us at:

📧 team@beige-turtle-660500.hostingersite.com
🌐https://beige-turtle-660500.hostingersite.com

Please include:

  • Order ID
  • Photos/videos of the product
  • Delivery date